Delete your data

Submit a request

If you are the event owner, open your guestbook and choose Delete all now. The audited purge starts immediately and is prioritized for completion within 72 hours.

For account, social-login, personal-information, or assisted rental-data deletion:

1. Email hello@heirloomhotline.com from the address used for your account.
2. Use the subject "Data deletion request" and identify whether you want the whole account, a social-login connection, or particular rental data deleted.
3. We will acknowledge the request within 72 hours and may ask for additional information needed to verify identity or authority over shared rental recordings.

What happens next

After verification, we will delete or anonymize the requested data from active systems unless it must be retained for security, fraud prevention, legal compliance, or an unresolved transaction. Shared recordings are deleted only when the requester controls the rental or otherwise has authority to remove them. Backup copies expire through their normal protected retention cycle.

Removing Heirloom Hotline from Facebook or Google does not by itself send us a deletion request. Follow the steps above so we can locate and remove the corresponding account information.