Frequently asked questions

Plug it into a normal outlet, and it is ready. There is no app to install and nothing for guests to learn: they lift the handset, hear your greeting, and speak after the tone, just like a familiar phone.

It arrives 3–5 days before your event, tested and ready. Afterward, place it back in its box and ship it within 72 hours using the prepaid return label we include.

Unlimited. A busy wedding fills the line all night, and the phone keeps up — every message is saved, from the first hello to the last toast.

Your private online gallery is ready within 48 hours — and most messages appear while the party is still going. Listen on any phone or laptop, share with family, and download everything anytime.

Wedding rooms are loud. We isolate voices, cut background noise, and level every recording, so Grandpa's toast comes through crystal clear — not buried under the DJ.

Yes. Our call-in line add-on gives faraway guests a phone number to call, and their messages land in your gallery beside the ones left at the event.

Accidents happen at parties. Optional damage protection covers the phone for a small fee, and your liability is always capped — the exact terms are in your rental agreement.

Yes. Reschedule free with 30 or more days' notice, and receive a full refund for cancellations 30 or more days out. Inside 30 days, reach out — we will always try to work something out.

Yours, if you like — record a custom greeting after booking, or use our warm default. Many couples record theirs right on the handset when the phone arrives.

Not at all. Heirloom Hotline phones have collected voices at celebrations of life, milestone birthdays, retirements, and corporate events — anywhere people gather who are worth hearing again.