Privacy Policy

Information we collect

• Account and booking information, such as names, email addresses, phone numbers, event details, and support notes.
• Audio messages, greetings, transcripts, titles, and the dates and technical details associated with those recordings.
• Essential security and service data, including login sessions, IP addresses, browser details, device status, and audit events.
• Basic profile information returned by Google or Facebook when a person chooses social sign-in. We do not store provider access or refresh tokens.

How we use information

We use information to provide and secure rentals, record and deliver guest messages, operate customer and staff accounts, send service emails, provide support, prevent abuse, and maintain reliable equipment. We do not sell personal information or use recordings for advertising.

Service providers and sharing

We share information only as needed with authorized rental members, staff, and providers that operate the service. Those providers currently include Cloudflare for application hosting, edge routing, storage, and transcription, Neon for the application database, Resend for email delivery, and Google or Meta when their optional sign-in is used. We may also disclose information when required by law or necessary to protect people, recordings, or the service.

Retention and security

Recordings and booking information are retained according to the applicable rental and its configured retention period. Account, security, and support records are kept only as long as reasonably needed for the service, legal obligations, and fraud prevention. We use encrypted connections, private object storage, scoped access, hashed credentials, and revocable sessions. No system can guarantee absolute security.

Cookies and choices

The site uses only cookies needed for account sessions, security, and optional social sign-in. You may use email and password without connecting Google or Facebook. You may request access, correction, export, or deletion of your information. See our data deletion instructions.

Contact

Questions or privacy requests may be sent to hello@heirloomhotline.com. We may update this policy as the service changes and will post the revised effective date here.